TERMS & CONDITIONS | Redemption Program - Updated April 29, 2024

Welcome to the Topps Redemption Program. By participating in our Redemption Program, you agree to these Redemption Program Terms and Conditions and Topps.com’s Term and Conditions found here. Please read them carefully. Topps may amend or modify these terms from time to time in its discretion.

Why did I get a redemption card?

At time of the product release, Topps was unable to insert into the release the completed card of the player(s) indicated on the reverse side of your redemption card. There may be multiple reasons why Topps may not have been able to insert the completed card into the final release, including the player(s) being unable to sign during the production window, cards being damaged in production or various other production issues.

How do I receive the completed card?

To receive the completed card of the player(s) indicated on your redemption card, gently scratch off the silver covering to reveal the redemption code. Enter the redemption code into your redemption account on Topps.com.

What if I can’t read the redemption code?

If the redemption code cannot be read, please hand print your information on the back of the redemption card and mail it to: Topps Redemption Cards, PO Box 851347 Mesquite, TX 75185. Redemption cards will not be returned.

What happens if Topps cannot read the code once it is mailed in?

If Topps is unable to read the code printed on the redemption card, the card will not be redeemed. The redemption card is void.

What if the system will not accept the code I entered?

If the system will not accept a redemption code, please complete your information on the back of the redemption card and mail it to: Topps Redemption Cards, PO Box 851347 Mesquite, TX 75185. Redemption cards will not be returned. You may call Topps Customer Service (1-800-489-9149) to confirm if the code you are entering is valid before mailing the card.

How many times can a redemption code be redeemed?

Redemption codes can only be redeemed one time. Any additional attempts to redeem a code will be rejected and the redemption card and code will be void.

What if I do not have access to the Internet to redeem the code?

If you are unable to redeem online, please hand print your information on the back of the redemption card and mail it to: Topps Redemption Cards, PO Box 851347 Mesquite, TX 75185. Redemption cards will not be returned

When do I have to enter my redemption code?

For any cards released prior to January 1, 2022, the redemption codes must be received or entered on Topps.com no later than the expiration date printed on the redemption card. Expiration dates can vary. Please make sure to review the expiration date on the front of the redemption card.

For any products dated on the card as 2021/2022 or 2022 season and after, those codes will now be valid for 10 total years and must be received or entered on Topps.com within that timeframe.

Expiration dates cannot be extended.

How do I submit an expired redemption code?

Once a redemption code expires, it cannot be extended or redeemed.

How long does it take to receive the completed card after entering my redemption code?

Please allow up to 15 weeks for processing, except for Mystery Redemptions which may take up to 6 months after announced.

What is a Mystery Redemption?

A Mystery Redemption is for a player(s) which Topps announces later in the season. Once the player is announced, Topps produces the card. Topps issues Mystery Redemptions to capture new rookies or players who may accomplish historic feats after a product release is completed.

What happens if the card is not available in 15 weeks?

If the completed card is not available in 15 weeks, you may request a substitution of equal valueas described below. Topps reserves the right in its discretion to deny a substitution request at any time based on the status of the redemption card due to you (as determined by Topps). This includes substitution requests made through the consumer’s redemption account on Topps.com, which may be reversed. In addition, Topps maintains the right in its discretion to substitute a new card if the card you are submitting the redemption for cannot be completed and Topps determines it is to be “uncirculated”.

How are card values determined?

When you request a substitution (or when Topps determines a substitution card is necessary as described above), you will receive a card of equal or greater value as determined by Topps in its sole discretion, based on current market value or the market value at a more appropriate moment in time. Market value is based on various factors, [including eBay and Beckett pricing.]

What card will I receive as the substitution?

Substitute cards are selected randomly by Topps based on market value as described above and available inventory for the same sport or property. From time to time, Topps may offer you a choice between multiple substitute cards that Topps’ determines have equal value. You will have up to 48 hours (or less if communicated by Topps) to choose which card(s) to receive. If you do not respond within the required time frame, Topps may withdraw any offers. In all instances, (whether you request a substitute or Topps decides to substitute a card), substitute card choices made by Topps are final.

What if I want a specific player or team as a substitute?

A request can be made for a specific player or team but it is not guaranteed. Inventory is limited and Topps may not have all players/teams available at appropriate values. From time to time, Topps may offer you a choice between multiple substitute cards that Topps’ determines have equal value. You will have up to 48 hours (or less if communicated by Topps) to choose which card(s) to receive. If you do not respond within the required time frame, Topps may withdraw any offers.

How do I update my mailing address, email address or other personal contact information?

Log into your redemption account to edit your contact information. It is important to keep this information current to allow Topps to contact you and to receive your completed redemption card. Failure to maintain current information may result in not receiving your completed card or having the redemption cancelled.

What happens if I do not receive my package after it ships?

Notify Topps within five business days if your package is not delivered within the estimated delivery time advised by FedEx and/or USPS.

What happens if my package is received damaged?

Notify Topps within five business days of receipt. You will need to return the original packaging and item to Topps in order for Topps to replace any damaged items.

What happens if my package is missing any item?

Notify Topps within five business days of receipt. You will need to return to Topps the original packaging in order for Topps to confirm and/or replace any missing items.

What happens if my package is returned to Topps (undeliverable)?

If Topps receives your package back, undeliverable via the carrier, Topps will notify you via your current email address on file. Topps will need your current mailing address to reship the package. If Topps does not receive a response within 10 business days, the redemption will be cancelled, and items will be forfeited.

What happens if my package is returned undeliverable a second time?

Topps will reship the package C.O.D. to an updated address.