Topps.com Support

Topps.com Support

Support Topics

Contact Info
Tracking Your Order
Problem With an Order
Returns and Refunds
Topps Custom Card Questions & Support
Shipping Policies

 

 

Contact Info

If you have any questions about an order placed on topps.com, or any of the items sold on topps.com, please contact us via email at storehelp@topps.com, or by phone, at (800)-489-9149 Option #1 Monday to Friday (9am to 4pm EST).

If you have any questions regarding Redemptions, Missing Hits, Damaged Cards, Topps promotions, or products NOT sold on www.topps.com, please contact us at support@topps.com, or by phone, at (800)-489-9149 Option #2 Monday to Friday (9am to 4pm EST).

 

Tracking Your Order

You can track your order by going to the FedEx website, and entering in your tracking number from your shipping confirmation email or by logging in to your Topps.com account, and locating your order. The tracking information can be found with your order. If you’re still having trouble locating your package please call contact our Customer Service Department for additional assistance.

 

Returns and Refunds

Return Policy:

ALL Memorabilia, & Trading Card product sales are final.

All numbered Wall Art (I.E. 5X7 sets, Acrylic, Metal Signs, Posters, and Framed Art) item sales are Final, and are not eligible for return/refund. All non-numbered Wall Art can be returned for a full refund within 30 days from the date of purchase at the customer’s expense. When returning item(s), we recommend using traceable shipping method to the address below:

 

Topps.com Returns

1 Whitehall St 6th FL

New York, NY 10004

 

 Please be sure to include your order confirmation, or the packing slip from your shipment.

 

Apparel can be returned/exchanged up to 30 days from the date of purchase at the customer’s expense to the address below. To make an exchange send order & packing slip back to 108 Stitches. If you do not have the packing slip, the following information is needed:

  • Order number
  • Name and contact info of the person who placed the order.
  • Ship to address
  • Indicate size needed.

108 Stitches - Return/Exchange

1900A South Jefferson

St. Louis MO 63104

 

To report damaged merchandise, or a shipment error please contact our Customer Service team by phone at (800)-489-9149 option #1 (9am to 4pm ET), or by email at storehelp@topps.com.

PRICE ADJUSTMENT POLICY

Our prices are subject to change, and we are not able to honor price adjustments on previously placed orders.

 

Topps Custom Card Questions & Support

Once your Custom Card order has been submitted, it is immediately sent to our production facility for fulfillment. Customer service does NOT have the ability to view, or edit orders after submission. Completion of your order confirms and acknowledges that you have reviewed and verified the accuracy of your entire order before it was submitted.

Custom Card orders are printed on demand, and can take up to 3-5 business days of order placement. Business days do not include weekends, or holidays. Please keep this in mind when selecting the following shipping methods FedEx SmartPostFedEx 2nd Day Air, & FedEx Overnight.

 

TOPPS WALL ART

Wall Art orders are printed on demand, and will usually ship within 3-5 business days of order placement depending on the item. With the exception of the following items Metal, Canvas, and Acrylic which can take up to 10 business days to print. Business days do not include weekends, or holidays. Please keep this in mind when selecting the following shipping methods FedEx SmartPost, FedEx 2nd Day Air, & FedEx Overnight.


Shipping Policies

 

Shipping Schedule / Delivery Times

Orders placed before 12:30pm ET are usually shipped the same day. Orders placed after 12:30pm ET are usually shipped the next day. Orders placed after 12:30pm ET on Friday are shipped the following Monday.

This does NOT include orders for Wall Art or Custom Cards. Wall Art, and Custom Card orders are printed on demand, and will usually ship within 3-5 business days of order placement. Please keep this in mind when selecting the following shipping methods FedEx 2nd Day Air, & FedEx Overnight.

Items with FREE shipping only valid to U.S. Addresses. Your order may be automatically cancelled if your address is outside the United Stated and you place an order which qualify for free shipping.

 

Shipping Method

Total Delivery Time

 

FedEx SmartPost

up to 14 business days

SmartPost is a partnership between FedEx and the United States Post Office. After your order has been processed, your order is picked up from our facility by FedEx. Fed Ex takes the shipment as far as city, at which point it is transferred to your local post office for final delivery.

FedEx Home

up to 7 business days

FedEx Home is for orders shipping to a residential address. Deliveries are ONLY made Tuesday – Saturday.

FedEx Ground

up to 7 business days

FedEx Ground is orders shipping to a business. Deliveries are ONLY made Monday – Friday.

FedEx 2nd Day Air

up to 3 business days

 

FedEx Overnight

up to 1 business day

 

FedEx International Ground

FedEx International Economy

FedEx International Priority

Transit times, and shipping options vary based on destination.

International orders may be subject to additional Customs Fees. Please check with your country's customs policies before placing an order. The recipient of the package will be held fully responsible for all additional customs fees that may be incurred.

 

 

 

*FedEx delivery times vary depending on your location, and weather conditions.

**FedEx does not deliver on major U.S. holidays. Please check the FedEx website for a list of FedEx Holidays.

***International orders may be subject to additional Customs Fees. Please check with your country's customs policies before placing an order. The recipient of the package will be held fully responsible for all additional customs fees that may be incurred.