Customer Service

Topps Product Support Links

Use this section to get information about Topps products purchased at a retail location or a specific questions about our cards and collectibles

Missing Cards
Replacement Cards
Contact Topps Product Support
Card Redemptions
California Transparency in Supply Chain Act Disclosure
CPSIA Tracking Labels

Missing Cards

Please note that the policy of the Topps Company regarding the request for missing product items for all current year products requires that the consumer include the following items with their submission:

  1. A letter of explanation
  2. A copy of sales receipt
  3. The UPC code (bar code) from the Main box (with an X drawn though the bar code with date written) or pack wrapper
  4. Date Code, if a full box or case was purchased (This is an alphanumeric code that can be found above your barcode or printed inside of your box)

This should be sent to:

The Topps Company, Inc.
ATTN: Consumer Relations
401 York Ave.
Duryea, PA 18642
ATTN: Consumer Relations

We will then review your issue and begin taking steps toward rectifying it, please allow 2-4 weeks for delivery.

Where can I send damaged cards for replacement?

The Topps Company will replace any Topps produced card that is determined to be damaged or defective from any current-year product (only), while supplies last. Topps will send a replacement of similar value (same card not guaranteed).

A request must be accompanied by the following four items: (1) a letter of explanation, (2) copy of receipt from the store in which you purchased the cards, (3) pack wrappers and (4) proof of purchase (UPC code found on the bottom of the box) sent to the following address:

The Topps Company, Inc.
401 York Ave.
Duryea, PA 18642
ATTN: Consumer Relations

Topps strongly recommends sending all replacement requests in a fashion which provides proof of delivery, within padded envelopes or boxes. Please note that The Topps Company is not responsible for lost, stolen, damaged, delayed, or, misdirected mail. Replacements for eligible cards will be shipped within 2 to 4 weeks of receipt. Any ineligible cards received (or any cards that Topps is unable to replace, for any reason) will be returned back to the consumer.

Contact Topps Product Support

Contact Us

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Corporate Headquarters

Topps US
One Whitehall Street
New York, NY 10004
Tel: +1-212-376-0300
Fax: +1-212-376-0573

Consumer Relations

Topps US
One Whitehall Street
New York, NY 10004
Tel: 1-800-489-9149

Operations

Topps US
401 York Avenue
Duryea, PA 18642

 

 

 

 

 

 

 

Card Redemptions

For all card redemptions please visit this site http://redeem.topps.com

California Transparency in Supply Chain Act Disclosure

CPSIA Tracking

For CPSIA Tracking please visit this site CPSIA Website