Customer Service

Topps Product Support Links

Use this section to get information about Topps products purchased at a retail location or a specific questions about our cards and collectibles

Missing or Damaged Cards
Replacement Cards
Contact Topps Product Support
Card Redemptions
California Transparency in Supply Chain Act Disclosure
CPSIA Tracking Labels

Missing or Damage Cards

Please note that the policy of the Topps Company regarding the request for missing product items for all current year products requires that the consumer include the following items with their submission:

1. A letter of explanation
2. A copy of sales receipt
3. All pack wrappers & or mini boxes from the product
4. The UPC code (bar code) from the Main box

This should be sent to:

We will then review your issue and begin taking steps toward rectifying it, please allow 2-4 weeks for delivery.

Scanning Items for Missing Hits:

If you failed to receive a card within the stated odds printed on its respective packaging and have a scanner. Please contact Topps Customer Service electronically for replacements, eliminating the need to mail items in.

Please email support@topps.com and include your name and address, along with digital pictures in PDF format which must include the UPC symbol from the box with either an "X" or hole punched through the center also please provide the date of submission written on the UPC, and a copy of the store receipt evidencing the purchase. Once we receive this email and confirm, we will expedite the process and ship your missing hit.

Where can I send damaged cards for replacement?

The Topps Company will replace any Topps produced card that is determined to be damaged or defective from any current-year product (only), while supplies last.

A maximum of 25 cards per request is permitted, and each grouping must be accompanied by the following four items: (1) a letter of explanation, (2) copy of receipt from the store in which you purchased the cards, (3) pack wrappers and (4) proof of purchase (UPC code found on the bottom of the box) sent to the following address:

Topps strongly recommends sending all replacement requests in a fashion which provides proof of delivery, within padded envelopes or boxes. Please note that The Topps Company is not responsible for lost, stolen, damaged, delayed, or, misdirected mail. Replacements for eligible cards will be shipped within 2 to 4 weeks of receipt. Any ineligible cards received (or any cards that Topps is unable to replace, for any reason) will be returned back to the Consumer.

Contact Topps Product Support

Card Redemptions

For all card redemptions please visit this site http://redeem.topps.com

California Transparency in Supply Chain Act Disclosure

CPSIA Tracking

For CPSIA Tracking please visit this site CPSIA Website