WizKids Inc
2002 156th Avenue NE
Bellevue, WA  98007
For replacements, redemptions, and other figure inquires: (vox) 513-631-7335 ext. 111
(vox) 425-641-2801
(fax) 425-641-6071

Knowledge Database

Distributor Sales, Josh Fischer
Please contact Josh Fischer with questions if you are a distributor in the US or Canada.

If you are outside of the United States and Canada, please refer to our International Directory for information on Distributors, Approved Play, and translations.

envoysupport@wizkidsgames.com - this mailbox is for Envoys with event questions and Envoy specific issues. Event registration questions, entering results, exchanging Envoys, penalty mark inquiries, event specific issues, and retirement/reactivation questions would go here.

approvedplay@wizkidsgames.com - this mailbox is for logistical questions such as canceling events, prize support/ Envoy reward issues, reports of possible fraud, and account information changes.

venuesupport@wizkidsgames.com - Are you a store owner or employee with a question for Wizkids that’s not event related? Send them here. Questions regarding pending venues also go here.

customerservice@wizkidsgames.com - This box is for questions of a more general nature. Got a question about one of our products, or just want to know more about who we are and what we do? This is the box for you.

approvedplayEU@wizkidsgames.com - Do you live in Europe? Do you have a question about an Approved Play issue? This is where you can go for assistance.

approvedplayROW@wizkidsgames.com - This box is for Approved Play questions from outside the United States, Canada, and Europe.

whereismyfigure@wizkidsgames.com - Occasionally, damaged or incomplete figures get pulled from booster packs. This is the email to use when inquiring about replacements.

Rules and Gameplay Questions:
Mage Knight: warlord@wizkidsgames.com
Mage Knight Dungeons: warlord@wizkidsgames.com
HeroClix: judge@wizkidsgames.com
MechWarrior: battlemaster@wizkidsgames.com
SportsClix: coach@wizkidsgames.com
Pirates of the Spanish Main: privateer@wizkidsgames.com

Still not sure where to send your question? Default to the Approved Play box, or send your query to the mailbox that makes the most sense to you and we’ll make sure it gets forwarded onto the people that can address your issue. We’d appreciate it if you send your email to only one of the above addresses so that we don’t end up doing twice the work to respond to your concerns.

Need to use the phone instead? Our office phone number is (425) 641-2801. Once there, press (4) for Support. Once in the Support menu, press (1) for Envoy Support, (2) for Venue and Retail Support, (3) for Customer Service, and (4) for Approved Play.